NDIS Service Agreement

Part 1 — Provider Status & Eligibility

1. Unregistered Provider Status

Firm Ground Care is currently an unregistered NDIS provider. This agreement is only available to participants whose NDIS plan is self-managed or plan-managed. Agency-managed participants are not currently eligible. If a participant's plan management type changes to agency-managed during the term of the agreement, Firm Ground Care must be notified immediately and services will be suspended until an alternative arrangement is confirmed.

Firm Ground Care is actively pursuing NDIS registration. Once registered, agency-managed participants will also be eligible to access our services.

As an unregistered provider, Firm Ground Care is not subject to the NDIS Practice Standards audit process. However, Firm Ground Care voluntarily operates in accordance with the NDIS Code of Conduct and maintains internal policies consistent with best-practice disability support delivery.

2. Worker Screening

All Firm Ground Care workers hold a current NSW Working with Children Check (WWCC) and a cleared NDIS Worker Screening Check (NDISWC). Evidence of worker clearances is available on request.

Part 2 — Supports & Services

3. Agreed Supports

The specific supports to be delivered are selected during the intake process and documented in the participant's Service Schedule. Available support types include:

• Daily Activities — Personal Care & Self-Care
• Daily Activities — Household Tasks & Cleaning
• Daily Activities — Meal Preparation
• Daily Activities — Gardening & Outdoor Maintenance
• Community Participation & Social Skills
• Capacity Building — Life Skills Development
• Technology-Supported Activities
• Transport (to community activities)
• Assistive Technology (low cost)

All supports are delivered in accordance with the NDIS Code of Conduct, with honesty, care, and respect for the participant's dignity and right to make decisions about their own life.

4. Rates

All supports are charged in accordance with the NDIS Pricing Arrangements and Price Limits (current year). Rates are confirmed in the participant's Service Schedule before commencement.

Part 3 — Key Terms

5. Cancellations

Participants may cancel a scheduled support with at least 7 days notice at no charge. Short-notice cancellations (less than 7 days) may attract a cancellation fee in accordance with the NDIS Pricing Arrangements. We will always work reasonably with participants regarding genuine emergencies.

6. Invoicing

For plan-managed participants, invoices are sent directly to the plan manager after each support is delivered. For self-managed participants, invoices are sent to the participant or their nominated contact. All invoices reference the correct NDIS support item numbers.

7. GST

NDIS disability support services are GST-free under the A New Tax System (Goods and Services Tax) Act 1999. No GST is charged on NDIS support invoices.

8. Changes to the Agreement

Either party may request changes to the agreed supports or schedule. Changes take effect from the date confirmed in writing by both parties.

9. Communication Standards

Firm Ground Care is committed to clear, timely and respectful communication throughout the service relationship. Urgent safety concerns are addressed as a priority.

Part 4 — Rights & Responsibilities

10. Participant Rights

The participant has the right to:

• Receive supports that are safe, respectful, and delivered with care.
• Make decisions about their own life, including how and when supports are delivered.
• Raise concerns or complaints without fear of reprisal.
• Vary or end this agreement with reasonable notice.
• Access all records Firm Ground Care holds about them.
• Seek independent advocacy at any time.

11. Participant Responsibilities

The participant agrees to:

• Treat Firm Ground Care workers with respect.
• Provide accurate information relevant to the safe delivery of supports.
• Notify Firm Ground Care as soon as possible of cancellations, changes, or new risks.
• Ensure the support environment is safe and accessible for workers.

12. Firm Ground Care Responsibilities

Firm Ground Care agrees to:

• Deliver supports as agreed in this agreement and the Service Schedule.
• Employ only workers who hold current WWCC and NDISWC clearances.
• Respond to complaints promptly and with genuine care.
• Maintain participant confidentiality in accordance with the Privacy Act 1988 (Cth).
• Carry public liability insurance with a minimum coverage of $20,000,000 AUD.

Feedback, Complaints & Ending the Agreement

13. Feedback & Complaints

Firm Ground Care has a formal complaints process — use our contact form or speak with a director directly. If not satisfied with our response, participants may contact the NDIS Quality and Safeguards Commission on 1800 035 544 or www.ndiscommission.gov.au.

14. Ending the Agreement

Either party may end this agreement by providing 2 weeks written notice. Firm Ground Care may end the agreement immediately if the safety of the participant or workers cannot be maintained. All invoices for services delivered to the date of termination remain payable.